We start processing and packing your order within twenty four (24) hours after you click ‘Buy Now’.  This helps us to send your goods quickly but this also means there is a small window to make changes to your order, including delivery address, changing or removing items. Please email hello@floralandgold.com.au, and mark urgent, if you need to make any changes.

Floral & Gold uses a courier or Australia Post for all deliveries (a signature may be required upon delivery).

Floral & Gold happily delivers to the following countries:
:: Australia
:: New Zealand

For Australia, a flat rate of $10 applied for orders.

When you place an order, Floral & Gold will provide delivery costs to you at the check out.

Love it or Return it.

Floral & Gold want you to find the process of shopping with us an enjoyable one.  However, we know, that sometimes, what you fell in love with online isn’t quite the love of your life when it arrives! Some things are just not going to look or feel the same as a digital image.

Exchanges
Should you wish too exchange your item(s), simply return new, unused items within 14 days of delivery. Please contact Floral & Gold on, hello@floralandgold.com.au, prior to doing so. In case merchandise is not available for exchange, you will be reimbursed.

Returns
You may return new, unused items within 14 days of delivery for a full refund.

To be eligible for a refund the products you return must be:
• Purchased within 14 days
• Unused, undamaged and unmarked
• In their original condition and
• In the original packaging or box (we consider this part of the item).

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We ask that you please contact Floral & Gold on, hello@floralandgold.com.au,  prior to doing so.

All other returns must be returned prepaid. Floral & Gold will not accept CODs.

There is no return / exchange on sale items.

You should expect to receive your refund within 3 business days of us receiving your package, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it (usually 1 to 2 business days).

Floral & Gold will send you a confirmation by email when your exchanges/refunds are processed.

Your credit card will be refunded for the purchase price of the merchandise minus shipping costs. We do not refund original or return shipping costs.

Floral & Gold reserves the right to deny credits if the merchandise returned does not meet our return policy requirements.